Refund Policy
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REFUND POLICY Journey Mental Health & Wellness PLLC | journeymhw.com Effective Date: July 2026 | Last Updated: July 2026
1. OVERVIEW
"The Journey Plan" (Annual Care Plan) is a personalized psychiatric wellness program delivered across scheduled visits that include testing, assessment, medication management, and individualized recommendations. The majority of the program's value is delivered within the first three visits.
By enrolling in The Journey Plan, you confirm that you have read, understand, and agree to this Refund Policy.
Per-visit appointments (initial evaluations and follow-up visits) are subject to the cancellation policy outlined in our Terms of Service. This Refund Policy applies specifically to The Journey Plan annual care package.
2. CANCELLATION & REFUND SCHEDULE
All refund requests must be submitted in writing. Refunds are determined by how far in advance of a scheduled visit the cancellation request is received.
Refund Tiers (based on total program fee of $720):
- Cancellation at least 48 hours before Visit 1 → 100% refund ($720)
- Cancellation at least 48 hours before Visit 2 → 75% refund ($540)
- Cancellation at least 48 hours before Visit 3 → 60% refund ($432)
- Cancellation within 48 hours before Visit 3 → No refund
Late Cancellations (within 48 hours of a scheduled visit):
If a cancellation occurs within 48 hours before a scheduled visit, the refund drops to the next lower tier. If no lower tier exists, no refund will be issued.
Examples:
- Cancelling within 48 hours before Visit 1 → 75% refund ($540) instead of 100%
- Cancelling within 48 hours before Visit 2 → 60% refund ($432) instead of 75%
- Cancelling within 48 hours before Visit 3 → No refund
3. NO-SHOWS AND RESCHEDULING
No-call / No-show: Failing to attend a scheduled appointment without providing written cancellation at least 48 hours in advance will be treated as a completed visit for refund calculation purposes.
Late rescheduling: Rescheduling requests made within 48 hours of a scheduled visit are treated the same as a late cancellation for refund purposes.
Scheduling an appointment and failing to appear prevents another patient from receiving care. For this reason, missed or late-cancelled appointments are counted as completed visits and may reduce or eliminate refund entitlement.
4. HOW TO REQUEST A REFUND
Submit all refund requests in writing to:
Email: jamie@journeymhw.com Subject line must read: REFUND REQUEST
Please include the following in your request:
- Patient name
- Plan purchased
- Appointment date(s)
- Reason for cancellation
Approved refunds will typically be processed within 10 business days of approval.
5. CONDUCT POLICY
The safety and well-being of our staff and patients are paramount. The following conduct is strictly prohibited:
- Physical violence of any kind
- Threats of violence
- Yelling, screaming, or sustained verbal abuse toward clinicians or staff
- Harassment or abusive behavior of any kind
Any individual engaging in prohibited conduct may be immediately expelled from the practice. Expulsion may result in termination of services and forfeiture of any remaining refund entitlement. Journey Mental Health & Wellness PLLC reserves the right to contact law enforcement when appropriate.
6. DISPUTES AND CHARGEBACKS
Patients agree to contact us directly to attempt resolution before initiating a chargeback or payment dispute with their bank or credit card provider.
If a chargeback is filed contrary to this policy, Journey Mental Health & Wellness PLLC reserves the right to pursue recovery of funds, including administrative fees, chargeback fees, and reasonable legal costs.
7. CONTACT US
For refund requests or questions about this policy:
Journey Mental Health & Wellness PLLC Email: jamie@journeymhw.com Phone: (469) 427-3480 Website: journeymhw.com